What do you charge for delivery?
Zany has a standard flat rate delivery charge for our customers of $5 anywhere in New Zealand. Charges are based per delivery, and not per product. We use a “no signature required” for delivery throughout New Zealand. This means goods will be left for you if no one is there to collect them. If you require a signature delivery, please specify it during the purchase process.
Do you deliver on the weekend?
Sorry, the courier company does not deliver on the weekend.
How long does it take for goods to arrive?
Goods will generally take 3-4 business days to arrive from the date the order was placed, this can extend to 6-7 days for larger parcels to the South Island. Delivery may be delayed by public holidays and around the Christmas/New Year time. Once the goods are dispatched we will send you an email with a tracking number from the courier company we are using. Please do not hesitate to contact us if need be.
Do you gift wrap and what does it cost?
Gift wrapping is currently free! If required, we will gift wrap your purchase, and include a card with your note on it. Select the "Gift Wrap Service" option at the checkout and in the comments section write the message you would like on the card.
Are parcels insured?
Our couriers have an automatic provision of insurance for loss or damage up to NZ$1500 (includes GST and is subject to the Terms & Conditions).
Do you send goods overseas?
Please contact us on email@example.com to ask about a quote for international freight delivery.
All overseas shipments are accompanied by a Customs Declaration including a description of the contents and stating the cost as required by NZ Customs. Any additional import charges in the destination country are the recipient’s responsibility.
Are prices GST inclusive?
All prices are inclusive of GST and are in New Zealand dollars. They do not include the freight price. If we sending goods overseas they are GST exempt.
How can I order goods from you?
We understand that different customers may prefer different methods of ordering, so we therefore offer the following methods:
Online: Orders can be made online using our shopping cart system. The system uses 128-bit encryption to ensure your credit card details are safe. We only accept Mastercard and Visa for payment of online transactions.
E-mail: We accept orders via e-mail. Simply e-mail firstname.lastname@example.org to advise us of your order and your method of payment. We will contact you within 24 hours with an order confirmation and payment details.
Fax : Simply send a fax to (09) 571 0013 with your order requirements and include payment details (we accept credit card, cheque or direct deposit):
Phone: If you wish to phone your order just call us on (09) 571 0003 and we will process you order over the phone.
What credit cards do your accept?
We accept Visa and Mastercard as well as payment by cheque or direct credit to our bank account. Please note that goods paid for by cheque, or direct credit will not be dispatched until payment has cleared.
What happens if I order something and it is out of stock?
From time to time, things will be out of stock. Should this happen, we will be in contact immediately and notify you of this. You will have the choice to either cancel your order, choose an alternate product, or we can put your order on hold pending the arrival of stock. If you have already paid for your goods by credit card your transaction will be reversed.
I ordered the wrong thing, can it be exchanged?
We want you to be completely satisfied with your purchase from Zany.
We understand that sometimes the goods you have ordered may not be quite right. If that is the case we ask that you contact us via e-mail or phone so that we can resolve the problem by offering you an exchange of goods or a refund.
Contact must be made within 48 hours of receipt of the goods and the goods must be returned within 7 days of receipt unused and in their original packaging. Postage and packaging charges are not refundable.
The goods arrived faulty, what happens next?
Every care is taken with the packaging of your item before it is dispatched. However we are unable to take responsibility for any loss or damages of goods in transit. However we will make contact with the relevant courier to track your package or initiate a claim for lost products.
If an item is found to be faulty, please contact us via e-mail to email@example.com or by phone within 48 hours so that we can discuss the problem.
Any faulty items must be returned to us within 7 days of receipt of the goods with labels and packaging intact. On approval of the fault you will be given a full refund. Postage and packaging charges are not refundable.
Do you give my details out to anybody else?
We respect your privacy, and take extreme care to protect your details.
We do not sell or rent the information that you provide to us to any third party.